We would like to provide you with a protocol to follow in the event your unit sustains water damage and/or a back-up. We understand plumbing issues typically occur at inopportune times, so we have prepared a step by step plan for your reference. If a leak occurs during normal business hours… 1. If you notice a leak, back-up, or water damage during normal business hours (Monday-Friday 9am-5pm) please contact the onsite office immediately at 619-595-0003. 2. If no one is available to take your call in the onsite office, please immediately call Action Property Management’s Community Care Department at (800) 400-2284. Your call will be routed to a live representative that can provide you with immediate assistance. If a leak occurs after hours… 1. As soon as you notice water, immediately call (800) 400-2284. You will hear Action Property Management’s message. Press “1” to be directed to a live person. 2. Provide the answering service with as much pertinent information as possible. Make sure to include the following: Your Name Your Unit Contact Phone Number Where the water is coming from (ie ceiling, toilet overflow, kitchen sink) What to expect when I call Action: You will reach Actions dispatch center, where a representative will contact the afterhours Community Manager for Park East. Once you receive a call back from the on call manager, you can provide further information regarding your plumbing issue. The Community Manager will then call the appropriate vendor out to provide service as soon as possible. Although we will make every effort to call you back immediately, there may be a brief delay. So for immediate plumbing assistance you can call the buildings preferred vendor California Comfort Systems at 858-564-1150 in conjunction with your call to Management.

Disturbances/Nuisances

Residents are responsible at all times for the reasonable conduct of themselves, their occupants and guests. Loud or boisterous conduct anywhere on Park Boulevard West property, including your residence, which disturbs the comfort and quiet enjoyment of others, is prohibited. The volume of radio, stereo sets, television, and musical instruments shall be held at a reasonable level at all times so other residents are not disturbed. After 10:00 p.m. the volume must be significantly reduced so as not to disturb other residents. In the event a neighbor or guest is causing a disturbance, the person being inconvenienced should call on-site security at 619-846-7049 between the hours of 9pm-5am.

Pets

It has been noticed on multiple occasions that resident’s pets are peeing in the elevator, carpet outside of the elevators and are not cleaning up the mess. This lack of cleanup has created staining and smell of urine in these areas. If the responsible party is noticed not cleaning up or leaving the mess, the owner will be called to a hearing and fined for the damage to the common area and lack of clean up after their pets. The first fine for this violation is $200-400 and it doubles for every subsequent violation.

Patios/Balconies

No exterior clothesline shall be erected or maintained or hung on balconies or railings within the Project and there shall be no exterior drying or laundering of clothes or any other items on any Exclusive Use Common Area or Association Property. No patio, deck, balcony or parking spaces shall be used for storage purposes, including, without limitation, the storage of bicycles. Management will be issuing letters to the unit owner regarding the above violations.

Tri-Signal will be out on Thursday, July 28th to perform the annual fire system test. During this time, you will hear the buildings alarms going off intermittently throughout the day on:

Thursday, July 28, 2016

from

9:00 a.m. – 3:30 p.m.

During the testing, you may want to take your pet outside of the building, primarily dogs, as the intermittent alarm going off may cause distress to your pet.

We appreciate your patience and cooperation during the maintenance.

Please contact Management if you have any questions.