Welcome to Park Boulevard West

How do I shut my water off for a plumbing repair? Water shut offs can be completed Monday – Friday, after 9:00 am and preferably ending by 3:00 pm. Most shut offs are done in 2 or 4 hour blocks depending on the work. Please provide at minimum a 24 hour notice for any shut down requests in order to provide your neighbors information regarding the loss of water. These requests can be made with management at 619-595-0003 or rpreston@actionlife.com What do I do in an emergency??? If this issue is after hours or weekends, please call 1-800-400-2284 and dial 1 for emergency assistance. A manager will contact you to determine if a vendor needs to be dispatched. For emergencies during business hours, please contact the management office 619-595-0003 so the water can be turned off immediately. Management emailed this information out to the residents along with a water intrusion protocol with more detailed information on water emergencies. If you did not receive this information, contact management and it can be emailed to you.

Dear Resident(s),

Park Boulevard West is currently due for its 5-year fire sprinkler inspection as required by California Title 19 and NFPA 25. During this inspection we are required to visually inspect all fire sprinkler heads inside of units on the property.

You have the following options for service in your unit:

1. Be home. Please check the schedule below for your appointment time.

2. Provide a key to management. Please check to make sure you have an up to date key on file.

Unit’s 1409 through 1516 8-10am on Tuesday 9/6/16

Unit’s 1303 through 1408 10-12pm on Tuesday 9/6/16

Unit’s 1110 through 1302 12-2pm on Tuesday 9/6/16

Unit’s 1101 through 1108 12-2pm on Tuesday 9/6/16

Unit’s 2502 through 2612 8-10am on Wednesday 9/7/16

Unit’s 2301 through 2501 10-12pm on Wednesday9/7/16

Unit’s 2101 through 2212 12-2pm on Wednesday 9/7/16

If you cannot provide access to your unit a locksmith will be utilized to enter on Thursday, September 8th. A locksmith charge of $100 will be assessed to your account.

Please contact the management office should you have any questions.

We would like to provide you with a protocol to follow in the event your unit sustains water damage and/or a back-up. We understand plumbing issues typically occur at inopportune times, so we have prepared a step by step plan for your reference.

If a leak occurs during normal business hours…

1. If you notice a leak, back-up, or water damage during normal business hours (Monday-Friday 9am-5pm) please contact the onsite office immediately at 619-595-0003.

2. If no one is available to take your call in the onsite office, please immediately call Action Property Management’s Community Care Department at (800) 400-2284. Your call will be routed to a live representative that can provide you with immediate assistance.

If a leak occurs after hours…

1. As soon as you notice water, immediately call (800) 400-2284. You will hear Action Property Management’s message. Press “1” to be directed to a live person.

2. Provide the answering service with as much pertinent information as possible. Make sure to include the following:

Your Name

Your Unit

Contact Phone Number

Where the water is coming from (ie ceiling, toilet overflow, kitchen sink)

What to expect when I call Action:

You will reach Actions dispatch center, where a representative will contact the afterhours Community Manager for Park East. Once you receive a call back from the on call manager, you can provide further information regarding your plumbing issue. The Community Manager will then call the appropriate vendor out to provide service as soon as possible. Although we will make every effort to call you back immediately, there may be a brief delay. So for immediate plumbing assistance you can call the buildings preferred vendor California Comfort Systems at 858-564-1150 in conjunction with your call to Management.